Expectations

A spirit of mutual respect is necessary in cultivating a working relationship between farrier and horse owner.  

What Can You Expect?

At Shod Steed, I believe that your satisfaction is directly related to your expectations.  It is therefore important to identify what you, the customer, can expect from me, the farrier.

Technical Proficiency

1.   Equine knowledge - Understanding of horse anatomy and physiology,  proper conformation, nutrition, & pasture management.

2.   Tool usage and maintenance- Much can be learned about a craftsman by the quality, organization, and cleanliness of his equipment. 

3.   Continuing education- Lifelong commitment to excellence and professional development.

Integrity

1.   Kindness- Humane treatment of animals is a hallmark of a competent farrier.

2.   Reliablility- Punctual, timely service, and the peace of mind to know that I will give you my very best every time. 

3.   Humility- To be the best requires acknowledging that I don’t always have all of the answers.  It is more important to have a network of mentors who can assist in finding the answers.

4.   Fairness- Call it the golden rule, call it karma, character matters!

What Do I Expect?

In order to ensure the highest levels of quality hoof care, optimal work conditions are a necessity.  It is the responsibility of the horse owner to provide a clean and safe work area and a clean, well behaved horse. 

The following requirements are expressed for the purpose of efficiency and for the safety of horse, farrier and horse owner/handler.

 Work Area:

1.   Shelter: There must be coverage from the elements including rain, snow, or direct sunlight in summer.

2.   Minimal distractions: No dangerous wire, machinery, small children, pets, etc.

3.   Clean and dry work space: area free of mud, manure, shavings, and hay; or otherwise cluttered dirty conditions.

4.   Adequate light: Indirect sunlight and/or artificial light that allow for viewing of the work area.

5.   Work surface: A level floor area adequate for your largest horse. Concrete flooring and rubber mats are appreciated but not required.

6.   Utilities: Access to a 110V electricity receptacle and a water source near the work area.

Equine:

1.   A safe horse: The horse should be accustomed to regularly having its feet handled, and should stand for the farrier. Horses with behavior problems must be taught to stand for trimming and shoeing.

2.   A clean dry horse: Horse's body and legs should be free of dirt, mud, or excessive hair from shedding.

Payment

Payments in cash, check, or credit card must be made at the time services are rendered.  

Shod Steed, LLC accepts the following:

Scheduling

It is advisable to schedule future appointments at the time of each farrier's visit.  Maintaining a regular appointment schedule is in the best interest of the horse. While each horse is unique, the rule of thumb is six to eight weeks between farrier visits. 

Shod Steed, LLC
3700 Corbin Street
Raleigh, NC 27612
919-264-4735
info@shodsteed.com